VARALAKSHMI VERSATILE VENTURE PRIVATE LIMITED Cancellation and Refund Policy

At VARALAKSHMI VERSATILE VENTURE PRIVATE LIMITED, customer satisfaction is a top priority. The company strives to provide a smooth and hassle-free shopping experience by implementing a liberal cancellation policy. This policy ensures that customers can cancel orders under certain conditions while also setting clear guidelines on refund and replacement requests. Below is a detailed explanation of the cancellation and refund policy:

Cancellation Policy

1. Immediate Cancellation Requests:

   • Customers can request order cancellations immediately after placing the order. The company understands that customers may sometimes change their minds or make errors while ordering.

   • However, the cancellation request may not be entertained if the order has already been communicated to the vendor or merchant and the shipping process has been initiated. Once an item has entered the shipping phase, cancellation is no longer possible.

2. Non-Cancellable Items:

   • The company does not accept cancellation requests for perishable items, such as flowers, food items, and other consumables.

   • This is because perishable items have a limited shelf life and are often prepared or packaged upon order placement. However, in the case of quality concerns, the company does allow refund or replacement requests (discussed in the refund section).

Refund and Replacement Policy

1. Damaged or Defective Products:

   • If a customer receives a damaged or defective product, they must report the issue to the Customer Service team.

   • The request for a replacement or refund will only be entertained once the merchant has verified the claim.

   • Customers are required to report damaged or defective products within 2 days of receiving the product. Any delay in reporting may result in the request being declined.

2. Product Not as Described or Expected:

   • If a customer feels that the product they received does not match the description on the website or does not meet their expectations, they should report it to customer service within 2 days of receiving the product.

   • The Customer Service Team will review the complaint and make a decision regarding the refund or replacement.

3. Products with Manufacturer’s Warranty:

   • For products that come with a manufacturer’s warranty, customers should directly contact the manufacturer for issues related to quality, defects, or functionality.

   • VARALAKSHMI VERSATILE VENTURE PRIVATE LIMITED does not handle refund or replacement requests for such products, as the manufacturer is responsible for addressing warranty claims.

Refund Process

1. Refund Approval:

   • If a refund request is approved by VARALAKSHMI VERSATILE VENTURE PRIVATE LIMITED, the refund will be processed within 1-2 days.

   • The amount will be credited to the customer’s original payment method or another approved method.

2. Refund Timeline:

   • Once processed, the refund should reflect in the customer’s account within a few business days, depending on the bank or payment gateway’s processing time.

   • Customers are encouraged to check with their bank for any delays in refund credit.

Key Takeaways

• Cancellation is allowed only if the order has not been shipped.

• Perishable items cannot be canceled, but refunds/replacements may be provided in case of poor quality.

• Damaged or incorrect products must be reported within 2 days for replacement/refund eligibility.

• Products with manufacturer warranties should be addressed directly with the manufacturer.

• Approved refunds are processed within 1-2 days.

Conclusion

VARALAKSHMI VERSATILE VENTURE PRIVATE LIMITED has a customer-friendly cancellation and refund policy that balances flexibility with practical limitations. While customers have the option to cancel orders under certain conditions, the policy also ensures that vendors and merchants are protected from unnecessary disruptions. By setting clear guidelines, the company aims to provide a transparent and seamless shopping experience for all its customers.

For any further queries or assistance, customers are encouraged to contact the Customer Service team at their earliest convenience.